Refund and cancellation policy

What you buy

A package (Basic, Celebration or Grand) unlocks more for one invitation: a paid design without the watermark, more invites, a second card language and the invitation video. Our pricing page lists what each includes.

Each package is a one-time payment for one invitation. There is no subscription, and nothing is charged again.

Delivery

Nothing is shipped. The package is delivered online, on the invitation you paid for, usually within a minute of the payment being confirmed, and you get a receipt or GST invoice on screen.

If the package hasn't unlocked within an hour of paying, write to us with the payment ID and we will put it right or refund you in full.

Full refund within 7 days

Ask within 7 days of paying, and we refund the full amount if the invitation hasn't been sent to any guest yet: no guest has opened its link.

Whatever the date, we also refund in full when:

• you were charged twice for the same package;
• you paid but the package never unlocked;
• a fault on our side stopped the invitation from working and we couldn't fix it in time for your event.

Once guests have opened the invitation, or after 7 days, the package has been used and isn't refunded.

Cancelling

To cancel a paid package, ask for a refund as above. When it is refunded, the invitation goes back to the package it had before, usually free, and keeps working within that package's limits.

You can stop sharing or delete a free invitation, or your whole account, at any time from the site. Deleting does not refund a package by itself; ask us first if a refund applies.

Upgrades, coupons and offers

When you move up to a bigger package you pay only the difference, and a refund of an upgrade returns that difference.

A refund returns what you actually paid, after any coupon or festival offer. Coupons can't be exchanged for cash.

How to ask for a refund

Write to us at the address below with the invitation's link and the payment ID from your receipt. We answer within 3 working days.

Once approved, the money goes back to the UPI account, card or bank account you paid from, through Razorpay. Banks usually take 5 to 7 working days to show it.

Money between guests and families

Shubh Invitation never collects or holds shagun or gifts sent between guests and families, so we can't refund them. Ask the person you paid.